The short version: We collect minimal data, we never sell it, and we only use it to provide our services to you. We respect your privacy and handle your information responsibly.
1. Who We Are
Claudable ("we", "our", "us") provides AI automation training and implementation services. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.
Contact: For any privacy-related questions, please email us at hello@claudable.work.
2. Information We Collect
Information you provide directly
- Contact information: Name, email address, phone number when you book a call, submit a form, or sign up for our mailing list
- Quiz responses: When you take our AI Readiness Quiz, we collect your email address along with your answers (industry, team size, time spent on tasks, and barriers to automation). This is used to personalise your results and send you a results email
- Business information: Company name, role, industry, and information about your workflows shared during discovery calls or questionnaires
- Communication records: Emails, call notes, and messages exchanged during our work together
- Payment information: Billing details processed securely through Stripe (we do not store card details on our servers)
Information collected automatically
- Usage data: Pages visited, time spent on site, links clicked (via Vercel Analytics, which is cookieless and does not track individual users)
- Device information: Browser type, operating system, screen resolution
3. How We Use Your Information
We use your information to:
- Provide our training and implementation services
- Communicate with you about your project
- Send service-related emails (confirmations, updates, support)
- Send marketing communications (only with your consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing (UK/EU)
We process your personal data based on:
- Contract: To fulfil our services to you
- Consent: For marketing communications (you can withdraw anytime)
- Legitimate interests: To improve our services and communicate about your project
- Legal obligation: To comply with laws and regulations
5. How We Share Your Information
We do not sell your personal information. We may share data with:
- Service providers: Tools we use to run our business (email, scheduling, payment processing)
- Claude/Anthropic: Information processed through Claude AI for automation purposes (see section on AI below)
- Legal requirements: If required by law or to protect our rights
Third-party services we use
- Calendly (scheduling)
- Stripe (payment processing)
- Vercel Analytics (cookieless website analytics)
- Resend (transactional emails — quiz results, access codes)
- Formspree (form submission handling)
- Upstash (secure storage of course access codes)
6. AI and Claude
Our services involve using Claude, an AI assistant by Anthropic. When we build automations for you:
- We may input sample documents or data you provide to test and build your automations
- This data is processed according to Anthropic's privacy practices
- We recommend not sharing highly sensitive personal data (medical records, financial details of individuals) unless necessary
- You retain ownership of all content you provide and outputs generated
For details on how Anthropic handles data, see their privacy policy.
7. Data Retention
We keep your information for as long as needed to provide our services and meet legal requirements:
- Active clients: Throughout our engagement and for 6 years after for legal/accounting purposes
- Marketing contacts: Until you unsubscribe
- Website analytics: 26 months
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Object: Opt out of certain processing activities
- Withdraw consent: Remove consent for marketing at any time
To exercise these rights, email us at hello@claudable.work.
9. Cookies
We use Vercel Analytics, which is a cookieless analytics service. This means we do not place any tracking cookies on your device.
If we introduce cookies in the future (for example, for advertising), we will update this policy and request your consent before setting them.
10. Data Security
We protect your information through:
- Secure HTTPS connections
- Limited access to personal data
- Regular security reviews
- Secure password practices
While we take reasonable precautions, no internet transmission is 100% secure.
11. International Transfers
Some of our service providers operate outside the UK/EU. Where data is transferred internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
12. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated via email or website notice. The "last updated" date at the top indicates when changes were made.
14. Contact Us
For questions about this privacy policy or your personal data:
Email: hello@claudable.work
Website: claudable.work
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.